Frequently Asked Questions (FAQ)
Find clear answers to the most common questions about booking, payments, policies, and car rental services with RNR Travel Ltd across the United States.
1. What is RNR Travel Ltd?
RNR Travel Ltd is an online car rental booking platform that helps customers compare prices and reserve vehicles from trusted car rental suppliers across the USA. We work with well-known rental brands and regional providers to offer competitive rates, flexible options, and nationwide coverage.
2. What documents do I need to rent a car?
To rent a car, you typically need a valid driver’s license, a government-issued photo ID or passport, and a credit card in the primary driver’s name. International travelers may also need an International Driving Permit (IDP), depending on state laws and supplier requirements.
3. What is the minimum age to rent a car?
Most car rental suppliers require drivers to be at least 21 years old. Drivers under 25 may be subject to a young driver surcharge. Age requirements and fees vary by rental company, vehicle category, and location.
4. Do I need a credit card to book a car rental?
In most cases, a credit card is required for security deposits and payment authorization. Some rental locations may accept debit cards, but additional verification, restrictions, or return travel documentation may be required.
5. Are prices shown on the website final?
Prices displayed during booking reflect the base rental cost and known fees at the time of search. Final charges may include taxes, airport fees, insurance options, fuel charges, toll programs, or optional add-ons selected at pickup. Always review the rental agreement before accepting the vehicle.
6. Can I cancel or modify my reservation?
Yes, most reservations can be canceled or modified, depending on the rental supplier’s policy. Some bookings offer free cancellation within a specific timeframe, while others may be partially refundable or non-refundable. Cancellation rules are displayed during booking.
7. What happens if I don’t show up for pickup?
If you fail to pick up the vehicle at the scheduled time without prior notice, the booking may be marked as a “no-show.” In such cases, the full rental amount may be forfeited, and refunds are generally not available.
8. Is insurance included in my car rental?
Basic insurance coverage may be included depending on the supplier and location. Optional protection plans such as Collision Damage Waiver (CDW), Liability Insurance, Theft Protection, and roadside assistance are usually available at an additional cost. Customers are encouraged to review coverage options carefully.
9. What fuel policy should I expect?
Fuel policies vary by rental provider. Common options include full-to-full, prepaid fuel, or same-level return. Returning the vehicle with less fuel than required may result in refueling charges at higher-than-local rates.
10. Can I add additional drivers?
Yes, additional drivers can usually be added at the rental counter. Each additional driver must meet age and license requirements. Extra driver fees may apply, though some suppliers waive fees for spouses or partners.
11. Are there mileage limits?
Many rentals include unlimited mileage, but some vehicles or locations may have daily or total mileage limits. Excess mileage charges may apply if limits are exceeded. Mileage terms are shown before booking.
12. Can I take the rental car across state or country borders?
Driving across U.S. state borders is generally allowed. However, international travel to Canada or Mexico may require special authorization and additional insurance. Always confirm cross-border rules before traveling.
13. What should I do if the car breaks down or I have an accident?
In case of a breakdown or accident, contact the rental supplier immediately and follow their instructions. For serious incidents, notify local authorities and obtain an official report. Roadside assistance may be available depending on your rental agreement.
14. How long does it take to receive a refund?
If a refund is approved, it typically takes 7–21 business days to be credited back to the original payment method. Processing time depends on the rental supplier, bank policies, and international transaction rules.
15. Who do I contact for support?
For booking assistance, changes, or general questions, customers can contact the RNR Travel Ltd support team. We assist with reservation-related inquiries and coordinate with rental suppliers to help resolve issues efficiently.
